Shipping policy

Shipping Policy

Last Updated: 2026/01/02
Thank you for shopping with AUSAULAC! This Shipping Policy outlines our shipping methods, delivery timelines, fees, and related terms to help you understand the logistics process for your orders. By placing an order on our website, you agree to the terms stated below.

1. Shipping Destinations

We can ship to the following countries:

United States, Canada, United Kingdom, Australia, Germany, France, Italy, Spain, Hungary, Poland, Netherlands, Portugal, Belgium, Czechia, Slovakia, Finland, Croatia, Lithuania, Luxembourg, Latvia, Bulgaria, Romania, Ireland, Denmark, Sweden,Greece, Estonia, Malta, Cyprus, Slovenia, Austria,Switzerland,Norway, Türkiye, South Africa, Brazil, Singapore, Malaysia, Thailand, Vietnam, Philippines, Chile, Colombia, Israel, South Korea, New Zealand, India, Pakistan, Nigeria, Hong Kong, Macao, Taiwan, Abu Dhabi, Dubai, Mexico, Israel.

If your location is not listed, please contact our customer service team at [Email/Phone] to confirm shipping availability.

2. Order Processing Time

All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and public holidays) after payment confirmation. During peak seasons (e.g., holidays, sales events), processing time may be extended to 3-5 business days due to high order volume. We will notify you via email if there is any delay in processing your order.

3. Shipping Methods & Delivery Timelines

We offer the following shipping options, with delivery times calculated after order processing is completed:
  • Standard Shipping: - Delivery Time: 5-10 business days for domestic orders; 7-15 business days for international orders. - Note: Delivery times may vary slightly depending on the destination country/region and local postal services.
  • Express Shipping (Available for Selected Regions): - Delivery Time: 2-5 business days for domestic orders; 3-7 business days for international orders. - This service is optional and subject to additional fees.
Please note that delivery times are estimated and not guaranteed. Factors such as customs clearance, weather conditions, and local logistics disruptions may cause delays beyond our control.

4. Shipping Fees

Shipping fees are calculated based on the order weight, volume, destination, and selected shipping method. You can view the exact shipping fee during the checkout process before completing payment.
We occasionally offer free shipping promotions. Eligibility for free shipping (e.g., minimum order amount) will be clearly stated in the promotion details. Free shipping typically applies to Standard Shipping only, unless specified otherwise.

5. Order Tracking

Once your order is shipped, You can track your order status by logging into your account on our website and navigating to the "My Orders" section.
Tracking information may take 24-48 hours to update after the package is shipped, depending on the logistics provider.

6. Customs & Duties (International Orders)

For international orders, your package may be subject to customs clearance procedures, import duties, taxes, and other fees imposed by the destination country/region. These charges are the responsibility of the recipient and are not included in the order total or shipping fee.
We are not responsible for delays caused by customs clearance or for informing you of specific duty/tax amounts. We recommend checking with your local customs office for more information on import regulations and potential charges before placing an international order.

7. Missing or Lost Packages

If your package shows as "delivered" but you have not received it, please first check with your family, neighbors, or local postal office (including mailrooms for apartments/office buildings) as packages may be left in a safe location.
If you still cannot locate your package within 3 business days of the delivery confirmation, please contact our customer service team with your order number and tracking information. We will assist you in investigating with the logistics provider.
For packages that are confirmed lost by the logistics provider, we will offer a refund or reshipment at our discretion, provided that the claim is filed within 30 days of the shipping date.

8. Shipping Restrictions

We reserve the right to refuse shipping for certain items that are prohibited by local laws, regulations, or logistics providers. Prohibited items may include (but are not limited to) hazardous materials, perishables, counterfeit goods, and items that violate intellectual property rights. If your order contains prohibited items, we will cancel the order and issue a refund.

9. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our logistics partners, shipping methods, or regulatory requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy before placing each order.

10. Contact Us

If you have any questions or concerns about our shipping policy or your order's shipping status, please contact us at:
  • Email: service@ausaulac.com
[AUSAULAC Service Team]